Exchanges could be done within 14 days of receiving the order, with a 35 EGP for the exchange shipping fees.

Refunds could be done within 14 days of receiving the order, without any extra fees.

For exchange or refunds, kindly follow these steps:

1- Contacts us via:

Facebook: https://www.facebook.com/fashionpyramid.co/
Instagram: https://www.facebook.com/fashionpyramid.co/

OR kindly call or WhatsApp on 01092643479

2- Provide us with the order number and photo of the received product

Our office hours are 10 am - 5 pm on weekdays. All inquiries will be attended to within one working day.

To avoid duplicated requests and miscommunication, kindly use just one of these channels to reach out to us.